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Booking your IELTS test is easy. Locate your closest New Zealand IELTS test centre here. Once you find an IELTS test centre and a test date that suits you, follow the steps to book your test. You will need your passport to enter your identification details. If you have any difficulty booking your test, please contact the team at IELTS Customer Connect who can assist with completing your booking.

Yes, we can help! If you require special assistance due to a disability or special condition, we may be able to make a special arrangement for your IELTS test. Special requirements may include:

  • Braille papers
  • Special Listening CD with necessary stops and pauses
  • Lip-reading version of the Listening test
  • Enlarged print
  • Speaking task cards

Please contact your test centre as soon as possible to discuss your options. Locate your test centre details here. You can read more information about special requirements here.

Preparing for IELTS can be a daunting experience, but don’t worry – we have you covered! IDP Education offers a full suite of official IELTS preparation materials for all levels of English. View the full suite of learning materials and IELTS preparation here.

Whether or not you take all the components (Listening, Reading, Writing, and Speaking) of your IELTS test on the same day or not will depend on where you sit your test. Please check with your test centre for details about how they deliver IELTS. Locate your test centre contact details here.

If you wish to request a refund, or transfer your test date, you must contact your test centre as soon as possible. Your test centre will advise on the process and any administration costs to complete the refund of transfer. Locate your test centre details here.

Yes, you may re-sit the IELTS test if you do not achieve your desired test result. Before you re-sit the test, we encourage you to pause, reflect and prepare. Take a moment to consider your IELTS preparation – have you done enough to increase your band score if you re-sit the test? View our IELTS preparation materials here.

IELTS is an international test, and we accept your accent wherever in the world you’re from. When you sit your Speaking test, remember that your pronunciation is important – however, you will not lose marks for speaking with an accent. A variety of accents will also be used during the Listening test.

Your IELTS test results will be released 13 calendar days after you sit your test. Depending on which IELTS test centre you sit your test, will depend on how you receive your results. Some test centres may allow you to collect your results, however, please check with your test centre first. Your results will be made available online from 6pm, 13 calendar days after you sit the test. Your Test Report Form (TRF) will be mailed to the postal address and you should receive this within 5 days of postage.

You may request a test remark by applying for an Enquiry on Results with your test centre, within six weeks of sitting your test. Please contact the team at IELTS Customer Connect for more information.

IELTS is an international test, and every version of the test is the same level of difficulty, no matter where in the world you take the test. We suggest you take the test wherever you feel most at ease, and select a test centre that suits you. Use our New Zealand test centre search to browse test centres in your city based on your needs (close to public transport, small test rooms etc.).

Unlike other English tests, the IELTS test relies on human input to assess your English. There is, however, a firm structure and process around this to ensure the marking is consistent no matter where in the world you take your IELTS. A minimum of two expert markers look at your writing and they follow detailed assessment criteria that dictate how they must grade your skills. There is also a strict monitoring process in place to further ensure marking quality and consistency, as well as ongoing training provided to our examiners, globally. For more information about marking and band scores click here.

We see the human aspects of IELTS as being equally reliable as a computer-based test and in some cases even advantageous to you as a test taker. In the IELTS Speaking test, for example, the examiner is listening to your level of skill, and will adjust the level of difficulty of the questions to enable you to best demonstrate your ability. They can adjust their pace to suit you, and you can ask them to clarify or repeat a question. While you are responding, there is no limit or pressure, waiting to cut you off. These are aspects of IELTS that are not part of other English tests.

We strongly recommend that even if you come from an English-speaking background, you prepare for the IELTS test and become familiar with the test format. Knowing what to expect on test day is essential, and if you are not familiar with the test you may make avoidable mistakes. We also recommend you become familiar with the assessment criteria to fully understand how the examiner will make your test. Download IELTS Support Tools to help you get ready for test day.

If Immigration New Zealand has your passport for your visa application, please contact your assigned immigration officer to retrieve your passport before your IELTS test. This will not affect your visa application.

Speak with our friendly team

Did you know that with IELTS, customer service is only a few clicks away? Our team of IELTS experts are ready to help with any questions that you have. Head over to our contact page and tell them what you need – they’ll respond within one business day.

Speak to others who are just like you

As one of the most well respected English tests, IELTS has a community of millions. Join the Facebook community where you can ask questions, share advice and learn a whole lot from like-minded people.